Frequently Asked Questions
Find answers to common questions about VEORAS sizing, orders, shipping and our approach to refined design.
PRODUCT, SIZING & CARE
How do I choose the right size?
Each product page includes a size guide to help you select the best fit.
If you are between sizes, we generally recommend choosing the larger size for a more comfortable fit.
Do your dresses run true to size?
Most VEORAS pieces are designed to follow standard international sizing. Fit may vary slightly depending on the style and silhouette.
What materials are used in VEORAS dresses?
VEORAS focuses on carefully selected fabrics and detailed construction to create elegant occasionwear with refined structure and distinctive design. Fabric composition and care information can be found on each product page.
How should I care for my dresses?
Care instructions can be found on each piece label.
For delicate fabrics or structured pieces, we recommend gentle care or professional cleaning when needed.
Will the colors look exactly the same as on the website?
We strive to to display product colors as accurately as possible. However, slight variations may occur depending on lighting conditions and differences in screen displays.
Orders & Payment
Can I change or correct my order after placing it?
If you need to update your shipping address, order details, or item selection, please contact us as soon as possible at care@veoras.com.
Once an order has been dispatched, changes may no longer be possible.
Can I cancel my order?
Orders are processed quickly to ensure timely shipping. If you need to cancel your order, please contact us as soon as possible.
Once an order has been shipped, it can no longer be canceled.
Will I receive an order confirmation?
Yes. After placing your order, you will receive an email confirmation with your order details. Once your order has shipped, tracking information will be sent via email.
What payment methods do you accept?
We accept secure payments via major credit and debit cards, PayPal, Apple Pay, Google Pay, and Klarna.
Available payment methods may vary depending on your device, browser, and location.
Do you offer Klarna installment payments?
Yes. Eligible customers may choose Klarna at checkout to split payments over time.
Klarna availability depends on your location, order value, and approval status.
Is my payment secure?
Yes. All payments are securely processed through encrypted payment technology to help protect your personal and payment information.
We do not store your full payment details on our servers.
Why was my payment declined?
Payments may be declined due to:
- Insufficient funds
- Incorrect billing information
- Bank security checks
- Payment authorization issues
If your payment was unsuccessful, please try another payment method or contact your bank for assistance.
Can I use multiple discount codes?
Only one discount code can be applied per order unless otherwise stated.
SHIPPING
How long does it take to process my order?
Each order is carefully prepared within 1–3 business days before shipment.
Once dispatched, tracking information will be sent via email.
Processing times may vary slightly during holidays or high-demand periods.
Where does VEORAS ship?
VEORAS currently ships to select countries including:
- United States
- Canada
- United Kingdom
- France
- Italy
- Belgium
- Australia
How long does shipping take?
Estimated delivery time after shipment is typically 4–17 business days.
Actual delivery times may vary slightly depending on destination and carrier operations.
Do you offer free shipping?
Complimentary shipping may be available on eligible orders depending on your location and order value.
For detailed shipping information, please refer to our [Shipping Policy].
How can I track my order?
Once your order has been shipped, you will receive a tracking email with shipment updates.
What if my package is delayed?
Occasional delays may occur during holidays, peak seasons, or carrier disruptions.
If your order appears significantly delayed, please contact us at care@veoras.com and our team will be happy to assist you.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 21 days of delivery for items that are unworn, unwashed, and returned in their original condition with tags attached.
Certain items may not be eligible for return.
For full return details and instructions, please refer to our [Return Policy].
How do I start a return?
To request a return, please contact us at care@veoras.com with your order number and the item(s) you wish to return.
Once approved, return instructions will be provided via email.
Are return shipping fees covered?
Return shipping costs are generally the responsibility of the customer unless the item received is incorrect or defective.
If there is an issue with your order, our team will be happy to assist you.
Do you offer exchanges?
If you would like a different size or style, we recommend placing a new order and returning the original item according to our [Return Policy].
This helps ensure faster availability of your preferred item.
How and when will I receive my refund?
Once your return has been received and inspected, refunds are typically processed within 5–10 business days to the original payment method.
Depending on your payment provider, it may take additional time for the refund to appear on your statement.
Are any items non-returnable?
Certain items may not be eligible for return due to hygiene, customization, or final sale conditions.
Please refer to our [Return Policy] for full details.
What if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us at care@veoras.com within 7 days of delivery and include your order number along with photos of the item.
Our team will review the issue and assist you as quickly as possible.