Shipping policy

At VEORAS, we are committed to delivering your order with care and efficiency.

Shipping Destinations

We currently deliver only to shipping addresses within the United States. Orders with delivery addresses outside the United States cannot be processed at this time.

Please ensure that your shipping address is complete and accurate before placing your order.

Warehouse & Fulfillment

All VEORAS products are stored and shipped from our warehouse in Guangzhou, China.

Every order is carefully inspected before shipment to ensure it meets our quality standards before dispatch.

Handling Timeline 

Orders placed before 3:00 PM Pacific Time (PT), Monday through Friday, will begin processing on the same business day. Orders placed after the cutoff time, on weekends, or on public holidays will begin processing on the next business day.

• Order Handling Time (Days): Within 1–3 business days, Monday through Friday
• Order cut-off time will be 3:00 PM (GMT-05:00) Eastern Standard Time (New York).

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are processed Monday through Friday, excluding weekends and holidays. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

During peak seasons or promotional periods, processing times may be slightly extended due to increased order volume.

• Transit Time (Days): 7–14 business days, Monday through Friday
  

After your order has been shipped, estimated transit time is typically 7–14 business days, depending on the delivery location and carrier operations.  

Delivery times are estimates and may occasionally be affected by carrier operations, severe weather, public holidays, peak seasonal periods, or other unforeseen circumstances.

Shipping Carrier

Orders are shipped via YunExpress from China. After arriving in the United States, USPS completes the final delivery to your shipping address.

Shipping Cost

Free Standard Shipping is available on orders of US$150 or more after discounts have been applied. Orders below US$149.99 are charged a flat shipping fee of US$7.90.

Shipping rates are calculated based on the final order value after discounts, where applicable.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the delivery status of your package.

If you do not receive tracking information within a few days after your order has been shipped, please contact us at care@veoras.com.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, shipping delays may occasionally occur due to carrier disruptions, customs processing, severe weather conditions, or peak seasonal periods.

We recommend placing your order in advance if needed for a specific event or occasion.

We appreciate your patience and understanding should unexpected delays arise during transit.

Lost or Missing Packages

If your tracking information shows that your package has been delivered but you have not received it, we recommend checking with household members, neighbors, or your local carrier first.

If you still cannot locate your package, please contact us at care@veoras.com within 48 hours of the delivery confirmation. Our team will assist you in reviewing the issue with the carrier.

Once a package has been marked as delivered by the carrier, VEORAS is unable to assume responsibility for packages that are lost or stolen after delivery.

VEORAS is unable to assume responsibility for packages lost due to incorrect shipping addresses provided at checkout.

Contact

If you have any questions regarding shipping or delivery, please contact our support team at care@veoras.com.